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Clinic Supervisor Receptionist/Cashier @ Sturgis Family Care
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Position Title: Clinic Supervisor, Receptionist/Cashier
Location: Sturgis Family Care, Sturgis, KY
Employment Type: Full-time
JOB SUMMARY:
The primary job of the Receptionist/Cashier is to be of assistance to the practice’s patients. This person is the initial contact with patients when they enter the practice and is there to make the patients’ visit a smooth and hassle-free experience. The clinic supervisor will help guide and oversee the daily functions at the clinic and will report to the Director of Clinical Services.
GENERAL RESPONSIBILITIES:
1.Support Corporate mission to provide quality, cost-effective health care in a positive and productive work environment.
2.Adhere to corporate values of respect, quality service, teamwork, simplicity and creativity.
3.Attend all mandatory company in-services.
4.Promote and participate in performance improvement activities.
5.Maintain and update job description.
6.Comply with all applicable state and federal laws by conducting job in an ethical manner as outlined by Crittenden Community Hospital procedures and policies and in accordance with the Corporate Compliance Plan.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
1.Books, coordinates and reschedules patient’s appointments. Relays necessary messages to the staff.
2.Maintains and updates current information on physician’s schedules ensuring that patients are scheduled properly.
3.Answers telephone, screens calls, takes messages, and provides information.
4.Oversees and provides support for the clinic MA.
5.Oversees waiting area, coordinate patient movement, reports problems or irregularities.
6.Greets and registers patients in a prompt, pleasant, and helpful manner.
7.Verifies necessary billing information for recording in the medical record and in the practice management system.
8.Make copies of insurance cards and photo IDs.
9.Handout HIPAA forms & financial policies and obtain signatures.
10.Ask patients to complete patient history forms.
11.Check patient in after payment is made for visit.
12.Attends meetings as required.
13.Have patients sign applicable Medicare forms
14.Ensures waivers are signed as appropriate.
15.Hand out patient satisfaction surveys
16.Clean work area once a week
17.Works all returned mail
18.Compute end of day Provider visit totals and send email
19.Collect all co-pays, deductibles and other patient payments.
20.Balance end of date payments received and report to the CBO.
21.Receive packages and distribute deliveries
22.Prints daily schedule and checks for collection issues. Notes patient accounts as appropriate.
23.Cross trained and covers for MA as needed.
24.Verifies doors are locked at the end of the day.
ADDITIONAL RESPONSIBILITIES:
Performs other duties as assigned.
QUALIFICATION:
Education: High School Graduate.
Experience: Medical Office secretarial or receptionist experience preferred.
Word processing and computer experience.
Current CPR:Required
PHYSICAL DEMANDS:
A.Prolong standing or walking or sitting for extended periods of time.
B.Lifting and moving patients, equipment and/or supplies.
C.Repeated bending, stooping, and squatting.
D.Exposed to all patient elements.
E.Work may require hand dexterity for telephone and machine operation.
EXPOSURE CATEGORY:
Category I
Crittenden Community Hospital is an Equal Employment Opportunity Employer.
Additional Information
Position Type : Full Time
Shift : Day
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