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Visitor Information

Picture of hospital lobby
Picture of hospital lobby

To ensure that your need for rest and recuperation is met, the following guidelines have been established.

Visiting hours are 9 a.m. to 9 p.m. Visitors should use the main entrance of the hospital and stop at the information desk to verify the patient's
room number. The end of visiting hours will be announced each night at 9 p.m. Visitors will be asked to leave the building promptly.

Children, age 12 or younger, will not be allowed in patient care areas unless attended by an adult.

Shoes and shirts are required. Because of a patient's condition and at the discretion of the physician or nursing staff, visitation may be limited. The patient has the right to refuse to see any visitor and should notify the nurse. Food should not be brought in to patients unless this has been approved by the patient's nurse or physician.

Due to the special nature of some nursing units, exceptions to the normal visitor guidelines are as follows:

Patients' Overnight Guests

If your illness requires that you need someone to stay throughout the night, please follow these guidelines. Approval must be given by the nursing supervisor.

If you share a room with another patient, only a guest of the same sex may stay overnight unless permission from your roommate is given.

Overnight guests must go to the admitting department to get an overnight pass to stay throughout the night.

Guests who stay with a patient will not be furnished meals unless the nursing supervisor requests that someone stay with the patient continuously to help provide care to the patient. (Example: if the patient is disoriented, pulling at their IV equipment or climbing out of the bed, it may be very helpful for a member of the family to stay with the patient to help prevent these adverse occurrences.)

All pediatric patients, age 12 and under, are required to have one adult parent or another adult remain with them at all times. Because of this requirement, we will furnish meals to the one adult who stays with the patient. If more than one family member stays, they will be asked to purchase their meals in our dining room or eat from our canteen area.

If a guest stays with a patient overnight at the patient's request or because of their own wishes but not at the request of the nurse supervisor, meals will not be furnished. They are, however, allowed to purchase their meals in our dining room at posted meal times or eat from our canteen area.

Hospital Cafeteria

The hospital cafeteria is open Monday through Friday, from 7 a.m. to 7 p.m. to meet the needs of visitors, hospital employees, medical staff members and volunteers. Hot meals are served in the cafeteria during the following hours:

Breakfast: 7 a.m. - 9 a.m.

Lunch: 11:30 a.m. - 1:30 p.m.

On Saturday and Sunday, the hospital cafeteria is open from 7 a.m. to 5 p.m for guests to obtain drinks such as coffee and tea, but no meals are served.


Open 24 hours per day, the canteen is located near the front lobby.

Pastoral Care

If a patient or family member does not have a personal minister, but a spiritual and/or pastoral counseling need is recognized, the facility has a "Chaplain on Call" program.

The Marion/Crittenden County Ministerial Association maintains a chaplain for our hospital.

This service is made up of six to eight ministers who, on a volunteer basis, serve as our hospital chaplain for a week at a time. Their pictures are located in the hallway near the front lobby.

Contacts will be made to personal ministers, or the Chaplain on call, at any time during the patient's stay if the patient has a spiritual need and presents their requests to the nursing staff or Social Services department.


The chapel is located near the canteen. Patients, patients' families and friends are encouraged to use this chapel for meditation and prayers.

Fire Drills

Government regulations require hospitals to conduct regular fire drills. During all drills, alarms will ring and patient doors will be closed as a matter of routine. We appreciate your cooperation in following your nurse's instructions during practice drills.

Smoking Policy

Crittenden County Hospital recognizes the need to set high standards of health awareness and became a smoke free health care facility.

Patients may not smoke in their rooms. Patients and visitors are allowed to smoke in the courtyard area with the exception of patients in the ICU/CCU. Patients who are ill enough to be in this unit are not allowed to smoke. Visitors may also smoke in the courtyard area or at the designated smoking area behind the hospital.

Gift Shop

The gift shop is operated by the Volunteer Hospital Auxiliary. The gift shop is well stocked with personal items, magazines, gifts and toys. The gift shop is open Monday through Friday from 9 a.m. to 5 p.m. The gift shop can be reached at ext. 1086.

Hospital Auxiliary Staff

The Hospital Auxiliary staffs are volunteers who provide a wonderful service to us. Auxiliary staffs manage the information desk in our front lobby.

This is staffed Monday through Friday from 9 a.m. to 5 p.m. They also transport patients to and from their rooms on admission and discharge.

After operating costs, proceeds from the gift shop are used for hospital projects. Some of the projects the Hospital Auxiliary has been responsible for are:

1) Redecorating and furnishing our Labor Room suites;

2) Purchasing games and toys for our pediatric patients;

3) Purchasing and helping maintain the original LifeLine system for our community;

4) Providing the guest services directory for each patient room;

5) Purchasing recliners for each patient room; and

6) Purchasing shelves for each patient room.

The Hospital Auxiliary members are always willing to help us when called upon. They have donated thousands of hours of service to the hospital each year and do this without pay. Hats off to our much loved and appreciated "Pink" ladies.

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